Grade C Security Guard – Gauteng
As the first person encountered when someone enters a building, a security receptionist plays a large role in both operational flow and facility safety. Through interaction with visitors, the security receptionist quickly guides them to their proper destination. When a person seems out of place or suspicious, the security receptionist takes action, such as asking the intruder to leave or by notifying authorities.
Job Specification
Though stationed at a desk, security receptionists may also walk around the premises to look for abnormal activity or undocumented guests. Hours tend to be full time and correspond to the establishment’s operating hours.
Responsibilities
Offer
Greet Visitors – Security receptionists are positioned at entranceways to welcome everyone who comes through the door.
Establishing contact serves several purposes.
Visitors can state why they are there, and the security receptionist can guide them to the appropriate destination or perform an action such as signing for packages.
The security receptionist’s presence and interest also subtly tells strangers that someone is keeping an eye on them.
Perform Security Measures – Security receptionists may ask incoming and outgoing visitors to sign a log that includes the time of arrival or departure and the purpose of the visit.
Security receptionists may also issue badges for guests to wear while in the building and check the IDs of people who work there.
Other safety measures can include inspecting bags and backpacks, operating a wand or metal detecting station, handing out bathroom keys, monitoring cameras positioned throughout the establishment, asking questions to people who seem out of place, and walking around to observe.
Security receptionists who have undergone training may take physical action when warranted, such as escorting a loiterer out of the building or breaking up a fight.
Report Problems – All security receptionists need to be well-versed on what to do if a potentially unwanted situation arises.
While remaining calm and keeping tabs on developments, they must notify authorities or activate appropriate alarms.
Communicating information to others in the building also may be necessary, such as providing a description of an unauthorized visitor.
Security receptionists keep an eye on the building itself for possible hazards, such as a lightbulb that needs changing or an icy entranceway, and relay observations to maintenance.
Answer Phones – Security receptionists may perform basic office tasks such as making copies, sorting mail, or entering data.
However, their primary secretarial duty is handling incoming calls.
Actions can include providing basic information, such as hours of operation or directions to the facility, taking messages, and redirecting the call to the appropriate person or department.
Monitor Control Systems – In addition to observing foot traffic within a building, security receptionists monitor the company’s control systems and conduct closed-system TV surveillance.